Organizations also need to manage other relationships that are integral to success-employees, partners, suppliers, distributors, vendors, and many other critical stakeholders. Microsoft Dynamics CRM can easily be customized for these "Extended CRM" scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.
Rapid customizations, dynamic services, and prebuilt functionality
Extended CRM -> xRM Framework Rapid customizations, dynamic services, and prebuilt functionality
- Point-and-click customization of data management, workflow, user experience, access and security, analytics, and reporting.
- Ability to deploy customizations either in your data center or in the cloud.
- Application integration based on well-supported industry standards.
- Extension of familiar and scalable technologies such as the Microsoft Office System, Microsoft SQL Server, Microsoft Visual Studio, the Microsoft .NET Framework and Windows Server.
Configurable rules, processes and workflows
Extended CRM -> Workflow Configurable rules, processes and workflows
- Point-and-click customization and configuration.
- Personal, team, or organizational workflows.
- Ability to build processes with conditional branching and nesting.
- Automated actions with triggers based on events, time or business logic.
Superior scalability and performance
Extended CRM -> Systems Management Superior scalability and performance
- Multitenancy for multiple concurrent applications.
- High availability, load balancing and clustering.
- 100,000 concurrent users with virtualization.
- Reduced power consumption, rack space and management overhead.
Extension of CRM with the global Microsoft Partner Network
Extended CRM -> Partner Network Extension of CRM with the global Microsoft Partner Network
- Expert help to deploy Microsoft Dynamics CRM.
- Education, training and support.
- Hosting and management of your Microsoft Dynamics CRM solution by service providers.
- Partner add-on solutions tailored for your individual business needs.
Discover solutions with the new Microsoft Dynamics Marketplace
Extended CRM -> Microsoft Dynamics Marketplace Discover solutions with the new Microsoft Dynamics Marketplace
- Ability to discover, download and deploy applications.
- Both application and professional services listings.
- New, optimized search logic.
- Solution ratings and reviews.
- Direct integration with Microsoft Dynamics CRM 2011.
- View more information on Microsoft Dynamics Marketplace.
For more information contact Ron Ullyot, Ron.Ullyot@IntegratedBusinessGroup.com