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Customer Stories

AirTran Case Study | Bunkers International | FAS Windows & Doors Case Study
St Paul’s Presbyterian Church | Tijuana Flats Burrito Company
Utilities Commission, City of New Smyrna Beach Case Study | LCPS Management, Inc.
Client Testimonials

AirTran [ Case Study pdf ]
AirTran Airways is a low-fare airline carrier based out of Florida that focuses on the business traveler. In 10 years, AirTran has grown from 10 planes to more than 100 planes. As the airline continued to focus on growing its business, it recognized it needed up-to-date software solutions to run critical financial systems, such as financials, human resources, and business portals. To accommodate AirTran’s steady stream of growth, the low-cost airline implemented Microsoft® Business Solutions—Great Plains® with the help of Integrated Business Group, a Microsoft Gold Certified Partner.  After the implementation the airline realized the following benefits:

Bunkers International [ Case Study pdf ]
Bunkers International, based in Lake Mary, Florida, is a leading provider of marine fuel to many of the world’s largest shipping and cruise companies. The company has 13 locations around the globe with offices across the US and the globe. Bunkers International was working with Microsoft Office programs, and thus had very manual processes, requiring extra work and expense. Bunkers International reports that the first few months working with Microsoft Dynamics GP, Microsoft Dynamics CRM and Scribe Insight, the system has been successful for myriad reasons.

Measures of success:

FAS Windows & Doors [ Case Study pdf ]
FAS Windows & Doors has successfully provided custom homebuilders, small contractors, remodelers, and retail consumers in Orlando and Tampa, Florida, with windows and doors from multiple manufacturers since 2005. But within the headquarters’ four walls, accounting issues were causing inefficiencies. FAS had inventory control issues and couldn’t get an accurate cost out for jobs. They bought software from another VAR to handle these problems, but the vendor could not deploy it properly. Integrated Business Group (IBG) introduced Microsoft Great Plains, along with third party software, including Encore Project Tracking and SmartList Builder. IBG also introduced a slew of standardized processes, all of which provide FAS with significant time and money savings and drove the following benefits:

LCPS Management, Inc. [ Case Study pdf ]
Our company has been using FRx on top of GP to create Financial Statements; I came here with a prior knowledge of this software.  FRx, however, is becoming obsolete.  GP has a management Reporter module that will replace it; IBG has personnel who are knowledgeable in this module.  My FRx reports were all migrated into the new software, I’ve spent one hour on a Go-To-Assist session learning my way around, and will participate in more training as soon as my schedule allows.

St Paul’s Presbyterian Church [ Case Study pdf ]
St Paul’s Presbyterian Church in Winter Park, Florida switched over to Microsoft Dynamics CRM (Customer Relationship Management) to enhance communication with specific member groups of volunteers or donors, track membership and communicate with their congregation.

Tijuana Flats Burrito Company [ Case Study pdf ]
Tijuana Flats Burrito Company, an American chain restaurant, switches support of their Microsoft Dynamics GP installation to Integrated Business Group (IBG) because of their ability to partner with the chain to ensure they get the most out of their software accounting solution.

Utilities Commission, City of New Smyrna Beach [ Case Study pdf ]
Keeping the electric, sewer, water and Internet running effectively for approximately 28,000 residents of New Smyrna Beach, Florida is no small feat, but streamlining business processes at the Utilities Commission was once an equally daunting task. The Company required a Value Added Reseller (VAR) with a background in accounting and business processes, and they needed assistance implementing software to help with various functions, including accounting and warehousing. Integrated Business Group (IBG) not only helps them function seamlessly with Microsoft Dynamics GP and its various customizations, but it also recommends and helps install secondary software solutions as needs surface, while providing 24-hour support. The Utilities Commission has enjoyed many new advantages such as:

Client Testimonials

Superior ServiceIt Just Doesn't Get Any Better Than IBG!
REVIEWED BY: Edith_OHaver 
REVIEWED ON: 12/7/2012
Integrated Business Group, Inc. definitely sets the bar for their competition.I have dealt with quite a few VARs over the years as I've worked with GP in different organizations and I've always turned to IBG to get the job done. IBG provides superior service in an efficient manner and with focused viable solutions for any scenario. When it comes to the products they provide, there isn't an obstacle that their intelligent team can't overcome. IBG is very blessed to have some of most talented individuals with phenomenal personalities in the Central Florida area! What I enjoy most about IBG is the fact that not only will they provide you with solutions, they share their knowledge regarding the products both one-on-one as well as providing regularly scheduled training courses. Knowledge allows the end-user to become an independent problem-solver to a certain degree. When you decide to use IBG for the services they provide, you're not hiring a consulting company, you get a true business partner that is there with you through every step of the process.

Timely, EffectiveIBG - Timely, Effective, And A Pleasure To Work With
REVIEWED ON: 10/12/2012
IBG has been a fantastic partner for our manufacturing firm in South Florida. With several consultants well-versed in the ins and outs of manufacturing, their experience has been invaluable. Their sales team has always provided great advice when deciding on ISV add-ons to Dynamics GP 2010, and their support has been top-notch. Their Altamonte training center is good and their regular training seminars and classes are perfect for collecting new skills with GP.

Personal AttentionGreat Experience With a Great Company
REVIEWED BY: KristinMontjoy
REVIEWED ON: 10/9/2012
IBG's staff provides a near perfect blend of experience, professionalism, and personalized attention to any project they take on. Ours is a challenging business to capture, and they've been able to provide solutions for the things we've thrown their way. Really a fantastic company to do business with.

Great IT!A Great IT Consulting Company
REVIEWED BY: NoliCrisostomo
REVIEWED ON: 9/21/2012
IBG is very professional and highly skilled in Microsoft products. They continually reach out to customers to announce new releases and features of Microsoft Dynamics, new offerings or just plainly keeping in touch. Management team and staff are very nice and easy to work with!

personal touchHow integrated is IBG in Altamonte Springs, FL?
REVIEWED BY: ClaytonYuen 
REVIEWED ON: 9/18/2012
IBG is a very professional organization that still provides a personal touch in all their endeavors. Yes, they are the experts in MS Dynamics and all forms of databasing, but they assist you in all ways possible: onsite tech help, classes, personal assistance, etc. There is no problem that is too small for the tech reps, and they are very very patience! IBG is located in Altamonte Springs and easily accessible throughout Central Florida. They are right off the Interstate (I-4) and have inviting facilities.

problems easierIntegrated Business Group
REVIEWED BY: NathanTyson 
IBG has provided consistent professional service to our company for over 11 years now. Everyone there helps make the sometimes difficult IT problems easier to handle. Great staff & office location, lots of space for meetings and luncheons!

Help with Great PlainsHelp with Great Plains
REVIEWED ON: 9/18/2012
PROS: Very good support.
CONS: Easy to work with

“Integrated Business Group in our opinion is the type of “PARTNER” you want. Microsoft Dynamics GP is a large program and has a lot of bells and whistles. You really want a “partner” and not a “vendor” to get the maximum value out of your investment. Our initial decision in choosing a vendor was incorrect, which we paid a high price! Now we have a partner with us in IBG. THIS provides a far greater value.”
Bob Cawthorn, CFO, Tijuana Flats Burrito Company,

"I just want to let you know how pleased we are with our long partnership with IBG.  Your company continues to exceed our expectations in Microsoft Dynamics GP customer service, and in particular, Tony Carita has truly led the way in helping us (me) become more sophisticated and efficient by developing multiple customized interactive Excel reports for us.  His forward thinking initiatives are not only saving us time, but we are now accessing more digestible information that is allowing us to make more informed and consequently more profitable management decisions.  IBG is consistently suggesting better ways to utilize our existing technology along with keeping us up to date with new products that could genuinely help us.  Your recent Microsoft CRM seminar has led us to believe we definitely need to implement Dynamics CRM next quarter.  It is a terrific feeling to know we have a professional and knowledgeable partner who is always looking out for our best interests."
Jay Jackson, V.P. Business Administration, Tharp Plumbing Systems, Inc.

"IBG has be instrumental in the integration and deployment of Great Plains at our company. IBG was with us every step of the way, helping with system design, migration, testing, implementation, and customization. Once deployment was done the team went beyond simple integration work into helping us do audit planning, audit execution, development of internal controls, and commission reporting. We’ve been very pleased with the level of both accounting and integration expertise IBG has to offer, they really know their stuff."
Al Canal, Chief Financial Officer,Bunkers International Corp.

“The folks at IBG came to our rescue when our Dynamics implementation was floundering and have been there ever since when we’ve had problems.  As a small company, we rely on them for support and advice and they have never let us down.  The IBG staff has a great combination of technical and business expertise that is hard to beat.  Thanks guys!”  Richard Wright, Corporate Controller Custom Window Systems, Inc.

“As our software needs and our Company have grown, over the course of the last ten years, we have been able to count on the reliable, professional and extremely competent service of Brian Caslow and his staff at IBG.  We couldn’t have done it without them.”
Linda Goldhersz, ChildrenFirst Home Health Care System

“We at WTEC have been doing business with IBG since 1997.  This has been a quality relationship.  I only trust IBG to work on our Great Plains Dynamics system.  IBG demonstrates high integrity and professionalism with great response time; they really know their product.  I sincerely appreciate having a reliable working partner like IBG.”
Wendy Ketzner, Director of Finance Wireless Technology Equipment Co., Inc.

“Integrated Business Group has been an invaluable resource in helping us to understand and utilize the full potential of Great Plains software.  The staff at IBG is friendly, knowledgeable and accessible.  We enjoy a great business partnership…thanks for all that you do!” 
Lynn Rico, Controller Master Construction Products, Inc.

“I would like to take this opportunity to say that Integrated Business Group has been a tremendous support to me.  They are always there willing to help with the most difficult of situations even when the problem isn’t theirs.  I love Great Plains and all that it has to offer and with IBG by my side, I feel secure in knowing what I am doing.  Thanks again to All the wonderful people at IBG.”
Cindy, Annunciation Academy

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